Terms and Conditions — LineQ & StewardAxis

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding contract between you ("Customer", "Subscriber", "you", or "your") and StewardAxis LLC, doing business as LineQ ("LineQ", "StewardAxis", "we", "our", or "us"). By accessing or utilizing LineQ—including our marketing sites, customer QR intake views, teller console applications, public Smart TV display endpoints, and developer APIs (collectively, the "Service")—you agree to be bound by these Terms and our Privacy Policy.

2. Service Description & Zero-Hardware BYOD Model

LineQ provides a browser-native virtual queue management system designed to operate on Bring-Your-Own-Device (BYOD) hardware. Customers pull digital tickets via dynamic mobile web QR codes, staff operate counter desks from standard web browsers, and facilities project calling tickets onto Smart TVs via secure read-only display URLs.

You are responsible for procuring and maintaining the general consumer hardware (e.g., internet-connected displays, tablets, or desktop PCs) and local Wi-Fi / broadband connectivity required to access the Service at your branch facilities.

3. Subscriptions, 14-Day Pilot & Billing

A. Subscription Tiers

LineQ is provided under three commercial tiers: Starter (1 branch, up to 2 counters, visual TV display), Pro (1 branch, unlimited counters, audio chime & TTS voice synthesis, outbound webhooks), and Network (up to 3 branches, unlimited counters, priority multi-lane routing). Additional branches may be provisioned at the prevailing add-on rate.

B. 14-Day Risk-Free Pilot

Eligible business accounts may evaluate LineQ under a 14-day risk-free pilot. Automated billing reminders are delivered prior to pilot completion. If you choose not to continue, you may cancel self-serve at any time within your administrative billing portal before the trial concludes without recurring charges.

C. Prepaid SMS Notification Packs & Telco Margin Defense

LineQ meters outbound SMS notifications on a prepaid credit basis. If your organization's SMS credit balance reaches zero, the system gracefully suppresses telco SMS dispatches and falls back to free live mobile web PWA updates. Service is never interrupted, and no surprise carrier overdraft penalties are assessed.

D. Merchant of Record

All subscription checkouts, invoice generation, VAT/tax handling, and payment processing are fulfilled securely by Dodo Payments as our authorized Merchant of Record (MoR).

4. SMS Notifications & Messaging Terms

LineQ provides automated transactional Short Message Service (SMS) updates to facilitate physical queue coordination. By providing a mobile phone number during customer ticket intake or within administrative notification settings, you agree to the following messaging terms:

Program Description: The "LineQ Queue Alerts" program dispatches transactional alerts regarding physical waiting room status, including digital ticket issuance confirmations, counter call notifications, and re-call notices.

Message Frequency: Message frequency is strictly transactional and event-driven based on active queue progression. Visitors typically receive 1 to 3 messages per queue visit.

Cost & Carrier Rates: Message and data rates may apply depending on your mobile carrier plan. LineQ does not charge end-user consumers for SMS receipt.

Opt-Out & Unsubscribe: You can cancel SMS notifications at any time. Simply reply STOP to any text message received from our service. Upon texting STOP, you will receive an automated confirmation message, and no further SMS messages will be delivered for that queue session.

Customer Support & Assistance: For help or inquiries, text HELP in response to any message, or contact our customer support team directly at [email protected] or [email protected].

Carrier Liability Disclaimer: Supported mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your mobile service provider.

Privacy & Data Sharing: As stated in our Privacy Policy, mobile information will not be shared with third parties/affiliates for marketing or promotional purposes.

5. Service Availability & Uptime Target

StewardAxis targets 99.9% availability for core ticketing, WebSocket dispatch, and teller console infrastructure during standard local operational branch hours (06:00 to 20:00 local branch time). Scheduled maintenance windows are announced in advance and performed during off-peak hours.

6. Acceptable Use & Account Responsibilities

You agree to utilize LineQ strictly for lawful queue coordination. You shall not:

Deploy automated scripts, bots, or scrapers to generate fraudulent or spam queue tickets.
Transmit abusive, defamatory, or unlawful text via customizable intake fields or SMS alerts.
Reverse-engineer or decompile proprietary API endpoints, schemas, or authorization plugins.
Share or publicly expose administrative API tokens or webhook secrets.

7. Intellectual Property & Brand Ownership

The Service, documentation, logos, UI designs, and software architecture are the exclusive intellectual property of StewardAxis LLC. LineQ™ and StewardAxis™ are trademarks of StewardAxis LLC. You retain all ownership rights to your facility data, queue records, and customer responses.

8. Contact Information

For contractual inquiries or terms clarifications, contact:
Paul Abib Camano — StewardAxis LLC
Email: [email protected]